Cancellation Policy

All Deposits: All deposits are non-refundable, except in the event that the Company fails to perform the contracted services.

Rebooking of Date: If the Client cancels but wishes to reschedule, the deposit may be applied to a future booking scheduled within one (1) year of the original event date. After one year, any unused deposit will be forfeited.

Second Cancellation: In the event of a second cancellation, the original one-year rebooking period still applies; the one-year period does not reset upon rebooking.

14-Day Notice: Cancellations made fourteen (14) days or more prior to the event date will result in a cancellation fee equal to fifty percent (50%) of the total event cost, less any deposit previously paid.

5-Day Notice: Cancellations made within five (5) days of the event date require payment in full of the remaining balance.

Milestone Policy Events: For events subject to the Ticket Sales & Attendance Milestone Policy ( See PDF ), the milestone cancellation terms shall govern where they impose an earlier or greater financial obligation than the standard cancellation schedule above.

Cancellation Notice Requirements: All cancellation notices must be made both by phone at 484-469-0288 and by email to [email protected] in order to be considered valid. For events subject to the Ticket Sales & Attendance Milestone Policy, any cancellation communicated at a scheduled check-in must still satisfy these formal notice requirements to be considered valid.